Our Values
Principles of Care
Oiza Health Care limited acknowledges, for services to be patient centered led, they should be based on sound values and principles and an understanding of the core values and individual needs of service users. The Service Values are itemised below:
Privacy
The right of service User to be left alone or undisturbed or public attention into their personal affairs. This is taken into consideration in the formulation of Care Plans, and will only be exempted in exceptional circumstances, risk management and with the knowledge of the service user or their advocate.
Confidentiality
Service user confidentiality is, wherever possible, maintained. On occasion, it will be necessary, for the benefit of the service user or others to share personal information with either other professionals or organisations. Where possible, service users are consulted and their views taken into account.
Dignity
All individuals, whatever their circumstances, have the right to be treated with dignity and respect.
Communication
Service users have the right to be heard and involved in on all aspects of their care. Methods of communication are appropriate to the abilities and experiences of each individual and are tailored to each set of circumstances.
Independence
Service users are enabled to act independently. Services are aimed at maximizing the individual’s capacity for self-care and mobility.
Risk Taking
Service users are designate to make decisions about their daily lives and activities. This may, from time to time, result in a disagreement or conflict between ensuring safety and maximizing independence.
Service users will be supported in their decisions to take reasonable risks. Continuous risk assessment will be monitored throughout their journey of recovery.
Fulfilment
Every service user, whatever their circumstances, has the potential for progression, and the right to hold personal ambition. Within the boundaries set by legislation and professional social work ethics, service users are encouraged in achieving their personal goals.
Rights
The rights of citizenship are safeguarded for all service users. Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.
Responsibilities
Service users are expected to accept appropriate responsibilities, considering their capabilities and circumstances. These may include having due regard for others, for property or for participation in Care plans formulation.
Person Centered Care
Our main purpose is to deliver a service of the highest quality that will improve and sustain our client’s overall quality of life on an every day basis.
Corporate Statement of Good Practice
Fundamental Core Values of Care
At Oiza Health Care Ltd, we promote values that tailored upon the Service User as being at the centre of Care Service planning and Service delivery.
To help achieve this, Oiza Healthcare limited has taken every step to ensure the fundamental Core Values of Care to develop the following Service Values which will form the basis for considering the provision of an individual Care Service:
At Oiza Health Care Ltd, we have trained staff who meet service users, prior to commencing service, to agree the care needs requirements of service users and assess each individual before service is offered including aspects such as when the service will begin and the times, frequency and duration of care to be provided.
Oiza Healthcare Limited employees are trained in accordance with Skills for Care Common induction which are tailored to meet the specific needs of their service user group.
In addition, they are supervised and supported to provide a quality service to a wide range of people who need care and support whilst living in their own homes. Service users feel that they are treated with respect and valued as a person, and their right to privacy is upheld. Service users are assisted to make their own decisions and control their own lives and are supported in maintaining their independence.
All service users are treated equally and are protected against any form of discrimination. Service user’s care plan is produced through consultation with each care user, their families and authorized persons and will include information about the clients care needs, wishes, preferences and personal goals.